Window Documentation

Background

We submitted a warranty claim to Lippert regarding the window installation in our camper. After reviewing photos of all 13 windows from both the inside and outside, Lippert responded:

We appreciate Lippert's review of the case — and more importantly, we agree on one foundational fact: the tint/coating belongs on the outside.

However, we disagree that the tint/coating is actually on the outside. Lippert concluded the windows are installed correctly based largely on photographic evidence provided during the initial review. We are skeptical that the coated side can be reliably identified from photographs alone.

So, in an effort to resolve this, we have flipped one single pane of glass from its original orientation. Which means, if Lippert's assertion is true, that pane now has the mirror tint facing the inside of our camper.

Additionally, having flipped only a single pane in one of the double-pane windows should make spotting it absolutely obvious — it will be sitting directly next to a pane that is "correctly" installed. (Scare quotes intentional. And yes, we realize this clue eliminates the 3 single-pane windows from consideration, which should give Lippert even more of an advantage.)

We propose that if Lippert can correctly identify which single pane of glass was flipped in the photographs below, we will cede our claim that the windows have the tint/coating applied to the interior side.

If, however, Lippert cannot identify the flipped pane, then the claim that these windows are installed correctly cannot be satisfactorily substantiated — and a more thorough investigation is warranted.

To assist with re-evaluation, we've prepared this documentation site with all window photographs organized for easy reference. Each window set can be viewed individually by clicking its card below. Each image includes a download link to obtain the original full-resolution file.